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Jessie my Tech was a very nice , polite, explained things well and did what he was suppose to. He called in my presence and told the office that he did not have all the pieces that he needed for my job, They were to call me back and set up a appointment with me so he...
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1.0
#958561
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We sold our house and moved. The new owners notified them that they had bought the house, and began paying the monitoring fee. I received a past due notice in January that my bill was past due. When I called to ask about it I was informed that I had to cancel the...
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#781522
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I paid the extra fee to disconnect. Smith would not monitor security cameras I was planning to buy. I now use security cameras as my security system. The system warns me if someone is at my front door and I can talk to the visitor right over my mobile phone through the...
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#719177
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Short Review on December 04, 2016

Smith Monitoring
#966993
1.0
Details
This company is completely irresponsible. I had my unit installed November 14 2016 in that period of time my alarm has gone off 5 times, out of these 5 times a monitor has called me one time. The sound on the system is so low when I open the door I can not tell if the system is still on. This is not acceptable. I want out of this contract.
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In our case, Smith Monitoring committed check fraud. Smith Monitoring collected our application and check for registering our alarm permit with the City of Dallas and then proceeded to lose our application and cashed our check which was made out to the City of Dallas....
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1.3
#698316
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Smith Monitoring has also left my family without security since our April 20th installation date and they aren't taking any reasonable action to rectify the situation other than finally returning our calls and making promises they have yet to deliver on. 4/20/15 - a...
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1.0
I didn't like
  • Total incompetence in service
  • Multiple failures in providing working equipment
  • How they use the name smith to siphon from smith thompson
#681803
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The company had used faulty sensors that caused my alarm to notify the local police since I was not around. The police visit exceeded the 3 times per year limit which caused me to pay $75 for each extra limit. The company replaced the sensors and I still had the...
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2.0
#650233
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I'm a new customer in my first year of my contract. My alarm has shut down twice in the first year. Both times it was faulty equipment, and both times I was charged for a tech to come out fix their problem. Moreover, you can't cancel your contract if your...
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1.0
#580829
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This company will promise you one thing and do another. They rip you off. You cannot get out of the contract EVEN if you move (even though they initially told me I could), but then they told me that if I get the new homeowners to take over my service they will stop...
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1.0
#568472
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When I first signed up for Smith Monitoring, I was told it was a two-year contract I was agreeing to so I didn't pay attention to the paperwork and signed away. When the two years was up and I wanted to cancel because I now work from home I was told that the...
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1.0
#534740
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Contact Smith Monitoring

Headquarters Address:
Smith Monitoring
550 E. 15th St., Ste 200
Plano , TX 75074
Phone:
(888) 554-0640
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When you trip the alarm, it is supposed to send the signals to the monitoring company immediately and it is up to the monitoring company to respond to this event. ADT and Comcast will have someone call your house "immediately" to make sure everyone is ok. They would...
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Anonymous
Anonymous

I am a sales rep at Smith and I am hoping I can address your concern. The reason for the 30 second delay is to be CP-01 compliant, I have placed a web link at the bottom if yo...

Anonymous
Anonymous

Smith Monitoring only services Texas. You are commenting from Philadelphia, Pennsylvania. So you're either confused with another company or you're lying.

#497708
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